About Bonsai Labs

Bonsai Labs is a hands-on AI implementation partner working with the world’s largest enterprises. Within 12 months from launching the company, we became profitable and delivered over 15 GenAI implementations.

Our mission is to re-define the way people work through 1) building bespoke AI products that are re-imagining entire business workflows, and 2) by helping organizations and their employees unlock the maximum value from AI.

About the Role

You'll own client delivery end-to-end. When a project kicks off, you're the one translating client goals into engineering work. When things get messy, you're the one keeping everyone aligned and moving forward.

You’re the bridge between our clients and engineering team, turning ambiguous business problems into clear technical work, owning the client relationship, and making sure we deliver on time without burning anyone out.

What you’ll actually do

• Run custom AI/ML development and AI automation projects end-to-end
• You’ll gather business and product requirements, build roadmaps and prioritize work together with engineers
• Own the client relationship. You're their main point of contact.
• Set and manage expectations relentlessly. Mid-market clients can have fuzzy requirements, your job is to create clarity.
• Set a high pace of delivery with weekly client demo’s
• Protect scope without damaging the relationship. Know when to push back and when to flex.
• Keep 3-5 projects running smoothly in parallel.

You’re a fit if …

• You've done 5-10 years in client-facing delivery roles (consulting, agency, or services).
• You've shipped AI/ML or data-intensive projects.
• You can explain a RAG pipeline to a CFO and a product tradeoff to an engineer.
• You've worked with mid-market clients who expect speed and results, not formality.